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If you are a training manager or
director, and need to start a new training program for your call center, Prosci has
recently released a comprehensive guide for creating a world-class training organization
called the Training Development Toolkit.
This new product takes you step-by-step through the process beginning with the business
strategy and ending with a complete curriculum and delivery program.
For call center manager and agent training, many resources exist ranging from
AT&T's Call Center University to the newly released
courses
offered by the Call Center Learning Center. The channels for delivery include:
- face-to-face classroom training
- conference sessions
- web-based seminars (webinars)
- self-paced training (books and toolkits)
For lists of training available, visit the Learning Center's
yellow pages:
 Need help?
Ask
an analyst
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Training Development Toolkit
A complete guide for creating a world-class training organization.
Manager and Agent training
A complete listing of call center agent and manager training programs
Your training program should include a feedback loop from
your call monitoring program. Refer to the Quality Monitoring
toolkit for more information.
Find a
Call
Center Business Performance Package to meet your needs and
save 20-25% off the list price! |
