Developed by industry leaders Vanguard Communications and
Centerserve,
the Call Center Planning and Design Toolkit is the definitive guide for creating the best
contact center possible for your organization.
|
 |
This toolkit is ideal
if you
are starting a completely new call center
are consolidating two or more call centers
want to upgrade your existing call center to a world-class
contact center
are taking over a call center implementation from someone
else
are managing a portion of a new call center implementation
have one call center and need to open a second
are looking for a better understanding of the components of
an effective call center
|
|
|
Toolkit Contents
Getting Started Business Strategy Processes Technology Human Resources Facilities
to place an order - call 970-669-6554 or
order online |
Each
aspect is described in detail, with tips for your own successful implementation. Each
section includes:
definitions and examples of concepts being
discussed
benefits and implementation issues
checklist to get you started
where to get additional information
sample document outlines (where appropriate)
|
|
Job Aids
The
toolkit includes checklists, guidelines and templates to make sure that you are on the
right track.
|
|
Planning
Roadmap
Guides you through
the key activities for creating a world-class call center. Map out the sequence of
activities:
The strategy that needs to be
defined before contact processes can be identified.
Process and technology elements
critical to the success of your center
HR and facility guidelines to
help you create the best contact center environment
|
Master
Planning Guide
- get you started quickly
- create the strategy and project plan
- provide a master checklist so that you do not overlook key activities or
areas needed for your center
|
|
Find a Call Center Business Performance Package
to meet your needs and save 20-25% off the
list price!
Product guarantee: We are committed to your
complete satisfaction. If you are not 100% satisfied with a product, simply return the
product for a full refund of the purchase price. |