From the Call Center Learning Center
 
Planning and Design e-Toolkit

 Our 2007 benchmarking data now combined with our most sought after toolkit.

$389
Format: PDF
 Pages: 258
Figures: 15
Templates:12
Checklists:11
Order this toolkit

Available for electronic delivery!

This toolkit is ideal for if you:

  • are starting a completely new call center
     

  • want to upgrade your existing call center to a world-class contact center
     

  • have one call center and need to open a second
     

  • need to redesign and improve an entire call center or components of a call center


 

The Contact Center Model ccmodel.gif (2667 bytes)

 

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What Can I Accomplish with This Toolkit? Table of Contents Tutorials Based on the Toolkit
     

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