Call Center Performance Measurement
Topics: measurement systems, incentive programs,
performance management |
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| Toolkits |
Motivating Call Center Agents Toolkit
A comprehensive guide specifically designed to increase productivity and
motivate agents. Discover what truly motivates your agents to do their best work
with easy-to-follow steps that guide you through the principles of motivation and how to
overcome the agent-manager disconnect. Interactive assessments are included that allow you
to find the root cause of low agent productivity and reduce your turnover rate.
Call Center Measurement Toolkit
How to measure and improve call center performance; an excellent guide to
developing a performance measurement system with concrete recommendations for improving
call center performance.
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| Performance management and incentive
software applications |
Snowfly
Snowfly is an online recognition, reward and performance
management system.Snowfly integrates the science of human behavior with the tools of the
Reward and Recognition Industry. Snowfly creates a clear link between performance and
recognition, and insures that the right rewards are given to the right people for the
right reasons. "Making work fun is a
primary goal of the Snowfly, Inc. approach to human motivation. Think about it, if work
isn't fun then it's work. My students frequently ask me for career advice and I always
respond by saying, Do what you enjoy and you will never work a day in your life."
Founder, Dr. Brooks Mitchell, Professor of Management at the
University of Wyoming.
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| Benchmarking |
Call Center Best Practices
250 call centers share best practices
in management and operations ...
A new benchmarking report presents call center
management practices and trends, including changes that are producing the greatest
improvement in customer satisfaction and call center efficiency.
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