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Call Center Best Practices Benchmarking Reports

Overview

Participant list

Operations

Management

Business processes

Participant list

Organizations participating in the 2007 study are listed using the name and format provided by the participant. Some organizations are not shown, per the specific request of the participant.

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24 Hour Fitness
ABN AMRO
ACC
ACS
Advanced Contact Center Co.,Ltd
Advocare, Inc.
AIS
Alliance Data
AlliedBarton Security
Al Rajhi Bank
Alt-Source Communications
American Call Center
Americana
Anz International Inc
AOL
Ashland Inc.
Avidyn Health
Aviva 247
Azure Training and Development
Banco Industrial
BCBSM
BearingPoint
Bell Canada
Bellsouth Telecommunications
Berco Express
Bethpage Federal Credit Union
BI
Birch Point Promotional Products/TK Cups
Black & Decker HHI Group
Blanchard Valley Hospital
BMW Financial Services
Brady Corporation
Brown Shoe Company
BusinessLNX
BuyItNowUS.com
Cable & Wireless Jamaica
Canada Post
CAPTA
CariZMa FZ LLC
Carlisle Syntec Incorporated
CARNIVAL UK
Carpenter Technology Corporation
Catalina Marketing
Caterpillar Inc.
Celtel Nigeria
Center for Creative Leadership
CEZ
Chase
Children's Hospital
CHOICE (BPO)
Choice Hotels Scandinavia
Choice Pvt. Ltd.
CIC Banque CIAL
Citect Corporation
Citizens Banking Corporation
City of Regina
City University
Clearview Federal Credit Union
Clover SA
CompBenefits
Computer Sciences Corporation
Computershare
Connect
Consumers Energy
Convergys India Services Ltd
Cooperative Union of Baguio City
Corel Corporation
CPIT
CSX
Cubic
Cunniks Investments Limited
CWIBenefits, Inc.
Cynthia Currie & Associates
Deloitte
Department of Health South Australia
Derivco
Diageo Kft
Diggers Hotline, Inc
EastLink
Econet Wireless
EDS
Eldis, Inc.
Emergis Inc
EnfoTrust Networks
Engemet Co.
Epacific Global USA
eSOON Communications International Corp.
ExZeed Company Limited
Franklin Templeton Investments
FSNB
Fuster-Fabra Formación
Garanti Bank
GE Healthcare
GE Money Servicing
GlaxoSmithKline
Global Bilgi A.S.
GN4FN
GodrejUpstream Ltd
Goldi Service (Bahgat Group)
Guardian Life Insurance Co. of America
HANARO TELECOM
Health Adminstration Center
Heraldos
Hillsborough County
Hospice of Palm Beach County
HP Philippines
HTC
HTMT Ltd
Hutchisson Essar
IBM
IKEA
ImplementIT Sa Pty Ltd
IncentOne
INDOSAT
ING México
Instituto Mexicano de Telemarketing
INTRUST Bank
IVY Comptech
Kankei Relationship Marketing Services Pvt Ltd

KeanWorldzen
KJ Kingsbury Inc
KNBT
Lanier Worldwide
LFCU
Link2Support, Inc.
LMIT-GS
Marketron
MD Management Ltd
Meadows Credit Union
MEG
Mesiniaga Berhad
Midco Call Center
Midcontinent Communications
Misys
Mobiltel AD/ Mobilkom Austria Group
Morgan Stanley
MPS Call Center
MYM&M'S
Nair Consulting Group
Nations Trust Bank - American Express
NexInnovations Inc.
Niram Gitan Group
Northeast Delta Dental
NTT WEST
NYU Medical Center
NZ Government
Ohio Department of Taxation
OhioBureau of Workers' Compensation
Old Republic Home Protection
Oman Insurance Company PSC
Oxizen Softech
Palomar Medical Center
Paltel
Patriot Media
Patterson Dental
PCCW
Peak Vista Community Health Center
Pearson Government Solutions
PeopleSupport Costa Rica SRL
PeopleSupport Philippines, Inc.
Peppers and Rogers Group
PerceptIS
Performance Leasing
Performark
Popular Mortgage
Principal Financial Group
Promyx Solutions
PT Astra International Tbk - AstraWorld
PT NATRINDO TELEPON SELULER
PT. Infomedia Nusantara
RadioShack
Regions Financial Corporation
Reliance
Rewards Network Inc
RH ASESORES
Ride Connection
Rogers Communications Inc
Ronco Communications
RSVP Communication Services Inc.
RT Outsourcing Services Ltd.
Sains Sdn. Bhd.
Saint Luke's Health System
Saint Luke's Northland Hospital
Sales Connexions Ltd
SARS
SAZ Marketing Services GmbH
SEI CCS LLC
Seil
Sereniti Inc
Servicios Liverpool, SA de CV
SGS Ireland Ltd
Simcoe Muskoka District Health Unit
SML Consulting
SMO SABIC
Solid Cactus
SouthernLINC Wireless
State of Florida
Steel Strips Group
Stelfox
Stellar Links
Sterling
Stracon
Suffolk FCU
Sunex Enterprises
Sunterra
SuperShuttle
Suria Business Solution
Sykes
Sykes Asia, Inc.
Synergy Business Management
TACA Airlines
TCS
Telerx
Teletech
Telhio Credit Union
The Dow Chemical Company
Trakker Middle East
Transformaciones Estrategicas
Travelers Financial Corp.
Union Energy LP
United Airlines
University of Twente
UnumProvident
US Offtrack
USi
VF Imagewear
VIP Research, Inc.
Visual Icon Presence, Inc.
Vmobile Nigeria
VODACOM TANZANIA LIMITED
Vodacom Tanzania Ltd.
Washington State
Waste Management of NH/ME
Webster Bank
Wellpoint, Inc
Western Union/FDI
Wolters Kluwer Financial Services

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