|
Best Practices Package -
$999
Get the latest and greatest in call center management and
operations practices from 250 companies. This combo features the 2007 editions of the best
practices reports, giving you the most up-to-date look at what is happening in all aspects
of call center across the globe.
Call
Center Measurement Package - $575
The combination of these products will help you get the most out of measurement in
your call center. You will learn what to measure in your call center to improve your performance
and compare your practices and performance against other call centers in your industry and
worldwide.
Call Center
Evaluation Package - $1,160
Find out how your call center is
doing on the inside and the outside. These toolkits combined will allow you to do a
comprehensive assessment of the current state of your call center, including evaluating
your performance metrics and your methods of agent motivation and retention.
Optimize
Productivity Package - $1,133
Enable your agents to succeed in their
job. With this package you will learn what motivates and inspires them to do their best
work, how to give them necessary feedback on their individual performance, and how to
accurately measure your call center's performance to identify areas for improvement.
Call Center
Management Package - $1,645
Maintaining a quality call
center is not easy. These resources will help you to overcome problems and issues that
arise to become a more efficient and productive call center.
Call
Center Startup Package - $2,085
Whether you are starting a new
call center or redesigning an existing call center, this combo gives you all of the
resources you need to be adequately prepared. You will get detailed steps and best
practices for establishing your own strategy and processes to maximize performance and
productivity.
Complete
Call Center Series -
$2,490
Save 30% off the list price when you purchase the complete call center business
performance series!
|
Need
help?