Call Center Strategy Library - Centerserve Call Center Learning Center

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Strategy Benchmarking Management Training Motivation Measurement Monitoring

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Call Center Strategy Library
Planning, designing and redesigning call centers

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Are you starting a completely new call center?

Are you consolidating call centers?

Want to upgrade a current call center to be a world class call center?

Centerserve's Call Center Strategy Library can meet the needs of every development stage of today's call centers.

Planning and Design Tutorials

The Call Center Model

Module 1:
What is the health of your call center?

Module 2:
Call center health starts with strategy

Module 3:
Build your call center process 'muscle'

Module 4:
Boost your process improvement know-how

Module 5:
Planning for technology decisions

Module 6:
Human resources

Module 7:
Your call center facility

Module 8:
Change Mangement and Project Management

Hot Topic Checklist

8 benchmarking and best practices strategy, planning and design findings from leading call center research. Get the checklist by clicking here.

Downloadable Resources

Centerserve offers you an excerpt of our Planning and Design eToolkit which includes checklists for starting, redesigning or taking over the management of an existing call center. The excerpt also includes an introduction of the Call Center Model. Download the excerpt by clicking here.

Featured Resources

Planning and Design eToolkit - a blue print for building a successful call center.

Call Center Best Practices
Benchmarking results from 250 call centers including integrated scorecard for quality monitoring.

Find a Call Center Business Performance Package
to meet your needs and save 20-25% off the list price.

Additional call center libraries by subject:

Agent Motivation	Training and Development
Measurement	Quality Monitoring
Cost Control	Outsourcing

Need additional support?

Centerserve prides itself on providing quality research and products but more importantly we are standing by to answer your call center questions. Click here to email your questions to one of our research analyst.