Call Center Jobs Series - Centerserve Call Center Learning Center

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Call Center Jobs Series

The Call Center Jobs tutorial series includes topics ranging from "What is a call center?" to "What questions will they ask me at the interview?" This series will help prospective employees understand the call center industry, know where to go to find a call center job and help them prepare for an interview. Module 1 of the series covers the basics of a call center. Module 2 in the series will talk more about the types of jobs available in the call center industry, the roles and responsibilities and how to find these jobs. Module 3 will help you prepare for an interview.

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Module 3 - Finding a job in a call center

This tutorial provides some basic tips for locating a job that matches your interests, experience and background. If you are not familiar with the different opportunities in the call center, see the tutorial, Types of Jobs in a Call Center. Once you have successfully found a job and have been invited to an interview, be sure to read the tutorial, Interviewing and Hiring.

Step 1 - Determine your mobility

Are you free to re-locate or do you need to stay in your current area?

How far are you willing to commute each day?

Based on the answers to these questions, narrow down the cities or regions that you are willing to work. This will be your starting point.

Step 2 - Identify the keywords that represent your job interests

Identify a few key words that represent the job type. For example, if you are looking for a job as a training manager, your key words would include:

training, manager

If you were look for a customer service representative position, you can simply use the term:

agent or customer service representative

Step 3 - Search for job ads in that area

Use the Job Center Career Engine to locate your job. If new to this service, you will need to first register.

New user? Register

Already a member? Login

Note to employers. You can post jobs at this service. For information, go to the Employers Section of Call Center Jobs.

Step 4 - Apply for those job opportunities

Using the online tools, you can submit your resume online, or send the resume via fax or email.

Coming up next in the series - Interviewing and hiring

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