American Productivity & Quality Center
www.apqc.org
American Telemarketing Association, Inc. www.ataconnect.org
Call Center Network Group www.ccng.com
Call Centre Management Association Asia Pacific www.ccma.asn.au
Club CMMC Italy www.club-cmmc.it
Communications Managers Association
www.cma.org
ContactCenterWorld.com www.contactcenterworld.com
Cyber M@rketing Services www.crmxchange.com
Direct Marketing Association www.the-dma.org
Direct Selling Association www.dsa.org
Enterprise Computer Telephony Forum (ECTF)
www.ectf.org
Help Desk Institute www.helpdeskinst.com
International
Customer Management Institute
www.icmi.com
International Customer Service Association www.icsa.com
Society of Telecommunications Consultants www.stcconsultants.org
Society of Consumer Affairs Professionals www.socap.org
Online resources
Call Center Depot www.callcenterdepot.com
Customer Care Institute www.customercare.com
The Resource Center for Customer Service
Professionals
www.the-resource-center.com
Add a listing or update your current listing |
