American Productivity & Quality Center
www.apqc.org
American Telemarketing Association, Inc. www.ataconnect.org
Call Center Network Group www.ccng.com
Call Centre Management Association Asia Pacific www.ccma.asn.au
Club CMMC Italy www.club-cmmc.it
Communications Managers Association
www.cma.org
ContactCenterWorld.com www.contactcenterworld.com
Cyber M@rketing Services www.crmxchange.com
Direct Marketing Association www.the-dma.org
Direct Selling Association www.dsa.org
Enterprise Computer Telephony Forum (ECTF)
www.ectf.org
Help Desk Institute www.helpdeskinst.com
International Customer Service
Assosciation - Toronto Chapter
International
Customer Management Institute
www.icmi.com
International Customer Service Association www.icsa.com
Toronto Chapter :
www.icsa.on.ca
Society of Telecommunications Consultants www.stcconsultants.org
Society of Consumer Affairs Professionals www.socap.org
Online resources
Call Center Depot www.callcenterdepot.com
Customer Care Institute www.customercare.com
The Resource Center for Customer Service
Professionals
www.the-resource-center.com
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