Listing info for the Call Center Learning Center link is:

Centerserve - www.call-center.net - comprehensive resources to improve call center operations and performance.

or

Centerserve - www.call-center.net - a comprehensive resource for call center managers including tutorials, call center benchmarking, books, call centers vendors directory, training and performance management. www.call-center.net

If including a logo, use one of the following images:

Normal version

Small version