Centerserve, a division of Prosci Research, is the world’s leading supplier of call center benchmarking reports and research-based toolkits for call center managers. Centerserve conducts annual research studies that have involved more than 900 companies from 51 countries. Centerserve specializes in management and operations research that is directly applicable to call center managers and consultants.

Centerserve also sponsors the Call Center Learning Center, a completely independent resource site that provides access to nearly every call center resource available today. With more than 130,000 hits per month, the Learning Center is one of the most comprehensive web indexes for call center managers, and is currently the number one ranked call center resource site in the world. Centerserve is not affiliated with any call center vendors or associations. The Call Center Learning Center provides free access to all call center suppliers to list their products without fees or commissions. This allows the learning center to provide the most comprehensive listings.

Centerserve’s products include research and benchmarking reports, toolkits for project leaders and consultants and handbooks for employees and managers. Centerserve’s unique research-based resources combined with their 100% satisfaction guarantee make these products a win-win for any call center.

Centerserve has also authored many tutorials designed to provide insight to practitioners about the changing environment of call centers.  Visit the tutorials page to find out more.

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Centerserve is a division of Prosci, Inc.

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