The 2006 Call Center Best Practices Study is now closed.

Please visit the benchmarking page for more information on call center standards and how to purchase the most recently published report.

If you participated in the 2006 study, you will be notified when the new report is published. If you did not participate in the study, but wish to be notified when the report is released, please register now.

If you have any questions about the study, please feel free to
Email Us. We will answer all email inquiries in a timely manner.