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Centerserve Presents the Call Center
Learning Center |
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Receive free research based e-Learning
modules for supervisors and managers of call centers.
Click here to sign up!
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Welcome to
the Call Center Learning Center
sponsored by Centerserve
The research based one-stop learning center for the call
center industry. |
New research findings
available.
Introducing the 2010
Benchmarking Report
We are proud to announce
the 2010 Benchmarks in
Call Center Operations
report is now available.
To learn more about
Centerserve's most
research,
click here.
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Call Center Planning,
Design and Strategy
eToolkit-
A comprehensive guide to
call center strategy,
planning and design; an
excellent resource for
new contact center
start-ups,
consolidations, existing
call center improvement
and future planning with
detailed templates and
planning roadmaps.
More information.
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e-Toolkits-
"How-to" guides for
managers and consultants
- comprehensive guides
for call center
strategy, planning,
design, monitoring,
measurement,
benchmarking, and more.
More information |
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Call Center Resource
Library-
by Subject |
Call
Center Model
Agent
Motivation
Planning
and Strategy
Cost
Control
Bookstore
Benchmarking
Ask an
Expert
How to
Guides |
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E-Learning from
Centerserve
Free weekly research
based learning modules |
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Benchmarking and Best Practice Reports
Centerserve's latest benchmarking report
provides data from 132 companies across 13
Find out what is working and not working call centers in this industry leading
best practices reports.
Learn more about the 2009 Benchmarks
in Call Center Operations report which
provides you an update on the 2007
Benchmarks in Call Center Operations Report.
Learn more
about
the three 2007 reports.
Download
excerpts of
all four reports.
Report topics include:
Operations, Business Processes &
Management |
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