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Centerserve Presents the Call Center
Learning Center |
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Receive free research based e-Learning
modules for supervisors and managers of call centers.
Click here to sign up!
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Welcome to
the Call Center Learning Center
sponsored by Centerserve
The research based one-stop learning center for the call
center industry. |
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2009 Call Center
Benchmarking Study- |
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The 2009 study is open to call center managers, supervisors and other management roles in call center operations.
We welcome you
to participate free
of charge. In appreciation for participating, receive a complimentary copy of the results.
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Follow this link to begin the 2009 Benchmarking study:
http://www.call-center.net/benchmarking/index.pl |
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Call Center Resource
Library-
by Subject |
Call
Center Model
Agent
Motivation
Planning
and Strategy
Cost
Control
Bookstore
Benchmarking
Ask an
Expert
How to
Guides
2009
Benchmarking Study |
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Call Center Planning,
Design and Strategy
eToolkit-
A comprehensive guide to
call center strategy,
planning and design; an
excellent resource for
new contact center
start-ups,
consolidations, existing
call center improvement
and future planning with
detailed templates and
planning roadmaps.
More information.
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e-Toolkits-
"How-to" guides for
managers and consultants
- comprehensive guides
for call center
strategy, planning,
design, monitoring,
measurement,
benchmarking, and more.
More information |
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E-Learning from
Centerserve
Free weekly research
based learning modules |
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More
Research
Based
Resources |
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Benchmarking and Best Practice Reports
Find out what is working and not working in
250 call centers in this industry leading
best practices reports.
Learn more
about the
three reports.
Download
excerpts of
all three reports.
Report topics include:
Operations, Business Processes &
Management |
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"How
to" Guides
e-Toolkits are
"How-to" guides for managers and consultants
- Comprehensive guides for call center strategy,
planning, design, monitoring, measurement,
benchmarking, and more.
More information. |
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Start your own research based call center library
Business Performance Packages
provide
a library of resources in an array of subject areas
at 20%-25% off list cover price.
More information. |
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Expert Advice and Support
Click here to Ask an Analyst
about our
research and products, feel free to call us 970-669-6554
or email us at
penguin@centerserve.com |
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