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Welcome to Centerserve's Call Center Learning Center
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ourselves on being a research based go-to learning
center for the call center industry. This site
provides complete listings of call center
benchmarking studies, books, vendors, contact
center software, training, call center
solutions, technologies and best practices for
managers and consultants of call centers.
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Motivating
Agents
A nuts &
bolts guide
to
discovering
what really
motivates
your agents.
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Measurement
A guide for
measuring
and
benchmarking
call center
performance
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Outsourcing
Strategies &
plans for
successful
call center
outsourcing
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Training
Guidelines
for
developing
call center
training
curriculum
for new or
existing
programs
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Weekly Research Finding:
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According to 46% of participants, it
takes an agent two to four months to
fully function
in their job roles.
Given the investment you make in
every new hire, unmotivated agents
are expensive!
Register to receive our current
weekly tutorial series: "Understanding
the Motivation Lifecycle".
Click here to
register. |
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Stay
in touch with call center
research findings...
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Centerserve sends research based
tutorial on a weekly basis. The
information in the tutorial is
derived from our best practice
reports and other research based
products.
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To sign
up for Centerserve's
free,
weekly research based tutorials
click here. |
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Don't miss these key call center events! |
9th
Annual Call Center Week June 23 - 26, 2008
*Flamingo* Las Vegas, NV
10%
discount by calling 1-800-882-8684 and mentioning
this code (IUS_CSV_#1)
Visit us online at:
www.iqpc.com/us/callcenterweek |
Call Center Week
Canada
August 18 -21, 2008
*The Grand Hotel and Suites* Toronto, Ontario
www.iqpc.com/us/callcentrecanada
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7th
Annual Government Customer
Support Conference and Expo (GCSC)
April 28th - 30th, 2008
Alexandria, VA
http://www.hthts.com/gcs.htm |
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